MiCC: Enterprise Business Software Call Center

MiCC Enterprise is Mitel based product that provides software call center and contact center application for business. It would deliver transformation for customer journeys with omnichannel experiences. Empower your customers to engage with you to make a better workforce environment.

software call center

Digital transformations make us work better in efficient and effective ways. Your customers will interact with your business through many channels including email, chat, messaging, and of course social media.

Through this omnichannel customers expect us to be consistent and MiCC Enterprise would be the best solution for your business to make it happen. MiCC Enterprise is designed by Mitel as Omnichannel communication systems with consistent quality experiences for your customers.

Transform Your Contact and Call Center With Better Solutions

Get benefits from implementing software call center from SURIA, here is some benefits you can get:

Excellent Customer Service Experience

Whatever channel you use, MiCC Enterprise will be able to make consistent, high quality experiences for your customer. Optimizing your phone, email, text messaging, and social media channel with minimum setup

Flexible choice for deployment

You can choose hybrid configuration or private cloud to enjoy MiCC Enterprise.

Increasing Business Productivity

The best investment for better ROI. All in one business collaboration tools, video conferencing, and messaging into single unified communications.

Mobile Workforce and Remote Extensions

Able to connect from everywhere using smartphone and mobile devices. Prioritize your work and get more work done.

Low Cost Maintenance

Make customers serve themselves via phone system, email or web with virtual assistance interface. Answer your customer questions very fast.

OPEN ARCHITECTURE

Provide open APIs and toolkits to achieve business process efficiency. Integrate with our 3rd party applications like WFM, CRM, IVR, and ERP, with easy method. Prioritized routing, queueing and reporting With Our Open Media API.

Scalability and Resilience

Deploy with one network operation center style environment with up to 30.000 concurrent agents.

Indonesia MiCC's Enterprise Partner

Implement MiCC Enterprise for better call center software with SURIA and get your best solutions. With more than 10 years of experience as a mitel partner in Indonesia, enterprise, corporate, or small business will get the best contact center program and solutions.

Drop us a question and get a free consultation about a software call center to make your business better.

Other Feature You Will Get

  • Customizable real time dashboard for your business needs
  • Skill based routing with data-driven insight
  • Custom historical reporting
  • Expected wait time announcement
  • Built-in Interaction Recording Solution
  • Built-in workforce scheduling and tracking
  • Workforce management integrations
  • Agent and Supervisor Instant Messaging
  • Mobile agent and Tablet Supervisor
  • Silent monitoring
  • Quality monitoring
  • Integrations with another mitel products such as MiCollab and MX-One