
Mitel SMB Controller
Your Business Communications, Your Way
Mitel SMB Controller elevates the productivity and effectiveness of your business by providing employees the tools they need to connect, communicate, and collaborate seamlessly with colleagues & customers at any location, any time.
With the most flexible deployment and payment options on the market, Mitel SMB Controller puts you in the driver’s seat to deliver your business communications, your way.
Mitel SMB Controller at a Glance
Delivers Complete Flexibility
Deploy on your premises, in your private cloud datacenter, or in your public cloud instance, all with the lowest TCO in the industry.
Leading Communication Solution
Superior telephony and collaboration solution with advanced call control, mobility, and IP desk phone options gives your employees the freedom to work from anywhere on their preferred device.
Commercial Choice
Unlike other providers, Mitel offers you a choice in how you want to consume the solution.
Available in either a CapEx perpetual licensing model or as a monthly subscription, you choose the best financial model that makes sense for your business.
Industry Solutions
Mitel SMB Controller integrates seamlessly with your industry’s most popular applications with specialized partners in multiple vertical markets, including:
• Education
• Financial Services
• Government
• Healthcare
• Hospitality
• Manufacturing
• Sports & Entertainment
Mitel SMB Controller offers a Complete Communications Solution
Businesses of all sizes are looking for comprehensive communications that ensure continuous employee and team productivity. By integrating unified communications, collaboration, desktop phones, and contact center into a single solution, Mitel SMB Controller delivers seamless workflows that are powerful yet simple to use.
Embedded mobility solutions give your employees greater freedom to
communicate from wherever their business takes
them, without the burden of escalating mobility
costs:
• Single Number – select up to 8 devices (desk phone, soft phone, smartphone) to act as your business phone, so all of your phone numbers collapse into a single business extension.
• Hot Desking – Enable your employees to log into any Mitel IP phone, located at any of your offices, or even at their home, so they continue to be accessible and productive by having their calls routed to the device they are logged into.
• Teleworker – Provide remote and mobile employees with seamless, secure access to the full set of Mitel SMB Controller capabilities wherever they are, using any Mitel desk phone or MiCollab Client soft phone.
Deployment Flexibility
Mitel SMB Controller has a deployment model to fit your organization's individual requirements. Even if you decide to deploy the solution on your premises, Mitel provides you a path to the cloud when the time is right for your organization.
In fact, as your organization’s IT strategy evolves (for example: from distributed servers in multiple sites to a single private cloud), Mitel SMB Controller evolves with your business – delivering a strong, futureproof solution with a low total cost of ownership (TCO).
The SMB Controller acts as the central platform of the system, providing intelligent control and communication management. The EX Controller serves as an expansion module that extends the system’s capacity and feature set. The EX module operates under the SMB Controller and is not designed to function independently.
Virtual Software
• VMware, Hyper-V, and Nutanix virtualization
• Single or multiple virtual machine option
Private Cloud
• Private cloud deployment within your own data center
Public Cloud
• Amazon AWS
• Microsoft Azure
Mitel SMB Controller Highlights
- Global Platform designed to meet the needs of businesses in a single site or a multi-site network that spans the globe
- Scalable from 5 to 65,000 users
- Flexible deployment options: on-premises, virtualized or private/public cloud
- In-office experience from anywhere
- Business Continuity
- Mobility applications
- Extensive desk phone portfolio and accessories
- Scalable from 5 to 65,000 users
- Video Conferencing
- Omnichannel contact center
- Single Number reach
Supercharge Your Business Productivity
The Mitel SMB Controller solution comes with MiCollab, a seamless solution that combines messaging, video conferencing, collaboration, and phone capabilities into one unified employee experience. Employees can see the presence of their colleagues and connect effortlessly with them to break down the silos associated with organizational departments.
Whether it’s from their desktop or mobile device, with MiCollab, employees can easily share ideas and tap into the knowledge of others across the organization, regardless of their location.
With Mitel SMB Controller, your employees benefit from:
- Unified Communications (UC) services that make connecting with others an intuitive, seamless experience
- Team collaboration tools that enable virtual, collaborative workspaces for group-based projects of any size
- Voice and chat messaging with individual colleagues or with groups in streams for optimal speed and efficiency
- Seamlessly move from calls or chat to video meetings right within MiCollab
Bridge the Communications Gap
With the “Meetings” function of MiCollab, you get a multi-party video solution designed for those who want to schedule future video meetings or alternatively escalate from a chat to a video call in seconds.
Alternatively, you can launch your preferred video meeting application from MiCollab with a click of the mouse.
Versatile family of Mobile First IP Phones
The Mitel 6900 IP phone series is a powerful family of ‘Mobile First’ IP phones that offer advanced integrations with mobile devices and applications.
Mobile integration capabilities allow users to pair their mobile phone directly to the 6900 IP phones to allow the management of both mobile phone and IP calls on a single device. The Mitel 6900 IP phones deliver crystal clear audio through the unique corded or cordless voice optimized handset and high-performance hands-free speakerphone.
Unparalleled flexibility is achieved through a broad array of user installable accessories that tailor the phone to the specific user’s need for increased mobility, improved workflows, and enhanced communications.
The 6900 IP phone family has the functionality and flexibility to meet the needs of today’s demanding work environment.
Today’s customer is omnichannel – are you?
One-third of the population is comprised of millennials and there are now over 7 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90 percent of consumer check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media.
The Mitel SMB Controller includes MiContact Center Business, a customer experience management platform designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
MiContact Center Business comprises the following applications and tools:
- Omnichannel Skills-Based Routing of Customer Interactions
- Interactive Real-Time Agent and Queue Dashboards
- Over 400 Historical Reports with 3rd Party Business Intelligence (BI) integration
- Self-Service IVR with optional AI-powered Chat and Voice Virtual Agent
- Omnichannel Agent Desktop with integrated softphone & screen pops
- Predefined Response Templates and AI-powered Agent Assist
- Preview Outbound Dialing with optional Predictive Outbound Campaign Management
- Interaction Recording, Quality Management, and Speech Analytics
- Workforce Scheduling and Schedule Adherence with optional Workforce Management
Strong and Excellent Customer Service
Customer satisfaction is very important for hotels, guest houses, care homes and any business offering guest management services. MiVoice Business will provide the best customer service and make your customer get the best experience, thanks for the best team gateway solutions.
Open Source PABX/PBX With Many Modules
Transform your business phone systems into a more secure solution with Mitel PABX/PBX. You can choose many modules to align your business goals. Suria will give you many commercial modules options and add-ons that fit to your overall systems. Mitel PABX is one of the best phone systems with flexibility and robust modules, it can be integrated with many add-ons for better performance.
Better Business Telephone System
As a leading tech company, We commit to bring better solutions for business telephone system. Why would you need our IP PBX Solution? There are some things to consider.
You Need Manageable and Easy-to-use System
Open source PABX solutions has a simple interface that would be able to be operated by a technician. Your business could save cost and money with an easy-to-use and manageable system.
Fast Installation and Deployment
Suria would make sure that our IP PBX solutions are easy to install and deploy. It runs software that makes the configuration process really fast.
Reduce Hardware Wiring
Problem with old-fashioned phone systems is the wiring problem. You can reduce wiring problems because IP based phone systems need less wire.
Scalable
IP based is a very robust fondation phone system for small business. At the end of the day you wouldn’t need to worry about growing your business, because an ip pbx would be easy to configure on a small and large scale.
You Want Better Communication Channels
If your business uses more than one communications channel, this would save your time and money. With ip pbx, video conferencing, teams voice gateway, recording software, or any tools can be consolidated easily.
Better Mobility in Your Team
Mobile workers' solutions need to be set correctly. This phone system for small business provides mobility and agility for your team.
Digital vs Cloud
Cloud PABX or PBX is a cloud-hosted PBX system that works within and outside your business. It’s a very popular solution for business in recent years because cloud PBX able to handle business phone systems job with minimum setup.
In traditional business communication and phone systems, you have to host your infrastructure within. In the cloud communication solution, you can host your systems on a third-party provider outside your business.
Key takeaway: Digital PABX phone system is an on-site business phone solution, which means All infrastructure will be set up, manage, and store within your business. Cloud PBX phone system is the other way, It doesn’t necessarily need physical infrastructure. Your business can develop phone systems that are stored in cloud systems.
How Does Cloud PABX Works?
With the rinse of cloud communications, Internet-based phone systems are one way to make your business save a ton of money. Cloud IP PBX works like the internet, your phone system will be connected to a router provided by the PBX provider, then any call works on the server like in physical locations.
Mitel MiVoice and MX-One Solution
Finding the right cloud-based PBX systems for your business is really important. Mitel is one of the best products that really invested in cloud communications. Suria brings this solution to your business if you want to change and migrate your conventional system to better phone systems. Mitel has many products that are able to be integrated such as MiVoice and MX-One. Start your cloud communications right now and achieve your business goals faster.