The Stack.

Corporate EnterpriseHealthcareHospitality

Mitel InAttend

Mitel InAttend is a professional Windows-based attendant console for receptionists and operators managing high volumes of calls with efficiency and accuracy. Built on open SIP standards, it is available standalone or as part of the Mitel CMG Suite for enriched presence, calendar, and directory capabilities across MiVoice MX-ONE and multi vendor SIP environments.

IP PBX & TelephonyView Specs

Category 02

Unified Communications

4 systems

Professional ServicesRemote & Hybrid TeamsHealthcare

MiCollab

MiCollab is Mitel's all-in-one UC&C platform bringing together HD voice softphone, multi party video conferencing, instant messaging, SMS, persistent team workspaces, screen sharing, and file collaboration into a single application across desktop, web, and mobile. It integrates natively with MiVoice Business, MiVoice MX-ONE, and MiVoice Office 250 and 400, with deep Microsoft Teams interoperability for presence federation and telephony, eliminating the need for multiple communication apps.

MitelPresence & Collaboration

Mitel CMG Suite

Mitel CMG Suite (Collaboration Management Gateway) is a web-based unified presence and collaboration platform delivering real time presence, calendar-integrated call routing, visitor management, and a browser-native attendant console with no desktop client installation required. It scales from 100 to 100,000+ users and integrates with MiVoice Business, MX-ONE, and multi vendor SIP PBXs.

HealthcareGovernmentFinancial Services

Professional ServicesRemote & Hybrid TeamsFinance

MitelZoom Integration

Mitel's Zoom Hybrid Workplace

Mitel's Zoom Hybrid Workplace solution bridges Mitel enterprise telephony with Zoom's collaboration platform via an SBC (Mitel Border Gateway), enabling organizations to retain their existing Mitel PBX investment while empowering employees with Zoom Meetings, Zoom Phone, and Zoom Team Chat. Zoom Phone operates as a SIP softphone connecting through Mitel's CloudLink authentication layer, delivering a unified hybrid experience where desk phone calls, Zoom Meetings, and Zoom AI Companion are all accessible from a single interface.

EnterpriseProfessional ServicesFinance

MitelTeams Certified

Microsoft Teams Integration

Mitel offers two paths to Microsoft Teams integration. The Direct Routing path (on premises or hybrid) connects existing Mitel MiVoice PBX platforms to Teams via a certified SBC, preserving your telephony investment while giving every Teams user full PSTN calling with bi-directional presence sync. The Unify Phone path (cloud) is a cloud native telephony service embedding enterprise grade voice calling directly inside Teams, providing PSTN calls, hunt groups, voicemail, and call recording without any on premises infrastructure, backed by a 99.99% uptime SLA.

Category 03

Contact Center

2 systems

Financial ServicesHealthcare & GovernmentRetail & E-Commerce

MiContact Center Enterprise

MiContact Center Enterprise is Mitel's full-featured omnichannel customer experience platform transforming voice-only call centers into modern interaction hubs handling voice, email, web chat, SMS, and social media through a single skills based routing engine. It supports up to 30,000 concurrent networked agents with real time dashboards, historical reporting, and advanced outbound dialing. Companion add-ons include Mitel Workflow Studio for visual low code IVR design and Mitel Workforce Optimization for workforce management, call recording, quality monitoring, and speech analytics.

Contact CenterView Specs

MitelCloud Native

Mitel CX

Mitel CX is Mitel's next-generation cloud contact center platform delivering omnichannel customer experience management with AI powered automation, intelligent routing, and deep analytics. It handles voice, video, chat, email, SMS, and social media through a unified agent desktop, with no code AI virtual agents, emotion and sentiment analysis, real time AI coaching, screen and file sharing during sessions, and built in workforce management including shift planning and agent burnout indicators. Available in four subscription tiers (Essential Digital, Essential Voice, Premier, and Elite) with optional add-ons for advanced capabilities.

Financial ServicesRetail & E-CommerceHealthcare

Contact CenterView Specs

Category 04

Business Applications

2 systems

ABBYY

ABBYY Intelligent Document AI

ABBYY Vantage is an industry-leading low code/no code Intelligent Document Processing platform using AI, NLP, and large language models to extract structured data from invoices, contracts, forms, and handwritten content. ABBYY FineReader PDF complements it with 99%+ OCR accuracy using advanced AI-enhanced recognition, supporting editing, redaction, and accessibility, deployable on cloud, on premises, or hybrid.

FinanceLegalLogistics

Business ApplicationsView Specs

DynEdge

Trix CRM Suite

Trix CRM, developed by Dyn Edge Sdn. Bhd. (established 2008, Kuala Lumpur), is a full web-based omnichannel customer engagement and operations platform serving enterprises across Southeast Asia, including multinationals, government agencies, and telecom companies. It consolidates helpdesk ticketing, telesales, debt collection, official WhatsApp Business API, and social media channels into a single operational tool.

TelecommunicationsFinancial ServicesGovernment

Business ApplicationsView Specs

Category 05

Networking & Security

3 systems

Scale ComputingIntelligent SD-WAN

Adaptiv SD-WAN

Originally developed by Adaptiv Networks and now operating as SC//Connect under Scale Computing (acquired February 2026), this cloud-managed SD-WAN platform replaces expensive MPLS with intelligent, application-aware routing over broadband, LTE/4G/5G, and existing circuits. It prioritizes real time UC and voice traffic using QoS policies ensuring crystal-clear call quality across all branch locations, and is built for retail, distributed enterprise, and critical branch environments.

Retail ChainsMulti-branch ClinicsManufacturing

Networking & SecurityView Specs

AudioCodes

AudioCodes Mediant SBC

AudioCodes Mediant Session Border Controllers deliver carrier grade SIP interoperability, security, and voice quality assurance across enterprise and service provider environments. The portfolio spans hardware appliances (Mediant 500, 800, 9000), virtual editions, and cloud native editions scaling from branch offices to 100,000-session deployments, all certified for Microsoft Teams Direct Routing.

Enterprise UCTelecommunicationsFinance

Networking & SecurityView Specs

MitelProactive Monitoring

Mitel Performance Analytics

Mitel Performance Analytics (MPA) is a cloud-hosted fault and performance management platform that proactively monitors Mitel UC networks around the clock, delivering automated alerting, secure remote access, active testing tools, and detailed analytics to prevent outages before they impact users. Deployed across 5,000+ Mitel customer networks globally, it is available as MPA (formerly MarWatch) and MPA Plus (formerly Enterprise Manager) for multi vendor, large enterprise deployments.

HealthcareHospitalityManufacturing

Networking & SecurityView Specs

Category 06

Hardware & Endpoints

4 systems

Corporate OfficesHealthcareHospitality

Mitel 6900 & 6800 IP Phones

The Mitel 6900 series is the "Mobile First" family of enterprise IP phones featuring built in Wi-Fi, Bluetooth 5.2 MobileLink smartphone pairing, patented PCLink technology, and BioCote antimicrobial variants for healthcare environments. The 6800 series is Mitel's open-standard SIP portfolio offering enterprise grade HD audio across a range of form factors from entry-level to executive and conference.

YealinkTeams & Zoom Certified

Yealink SIP Phones

Yealink is a global leader in SIP endpoints offering a comprehensive portfolio from entry-level T2/T3 desk phones to the Android-powered T5 smartphones and VP59 video phone with an 8-inch 1280×800 touchscreen and integrated 1080p Full HD camera. The range is extensively certified for Microsoft Teams and Zoom Phone, and includes DECT cordless systems, conference phones, and USB headsets.

Corporate OfficesRetailHealthcare

HealthcareHospitalityRetail & Warehousing

MitelEnterprise Wireless

Mitel SIP-DECT Solutions

Mitel SIP-DECT is a scalable enterprise grade wireless telephony system based on 4th-generation Radio Fixed Part (RFP) base stations centrally managed by the Open Mobility Manager (OMM) software controller. It supports deployments from a single cell to massive multi cellular networks covering warehouses, hospitals, hotels, and outdoor industrial sites, scaling up to 4,000 RFPs and 10,000 DECT devices with seamless roaming.

Mixed-Vendor EnvironmentsSMBRetail

Mitel Open SIP Phones

Mitel's Open SIP phone portfolio extends the 6800 and 6900 series to work with any third-party SIP PBX or hosted UCaaS platform (including Cisco, Avaya, 3CX, FreePBX, and major cloud providers) without requiring a Mitel call server. These phones deliver the same enterprise grade HD audio, Gigabit PoE, and Mitel Hi-Q wideband audio quality as the full Mitel range, but are factory-unlocked for open SIP provisioning, making them the right choice for mixed or non-Mitel environments.

Category 07

Critical Communications

4 systems

Financial Services & TradingEnergy & UtilitiesGovernment & Defense

Mitel Xpert

Mitel Xpert (formerly OpenScape Xpert) is a high-density voice trading and operator console system purpose-built for financial trading floors, energy control rooms, air traffic management, and emergency dispatch centers. It delivers carrier-grade multi-line telephony supporting hundreds of simultaneous direct lines per operator position, with integrated radio gateway bridging, intercom, and MiFID II-compliant compliance recording for regulated communications environments.

EducationHealthcareGovernment & Defense

MitelEmergency Alerting

Revolution Mass Notification

Revolution is Mitel's multi channel mass notification and emergency alerting platform, enabling organizations to broadcast critical messages simultaneously across voice calls, SMS, email, desktop pop-ups, digital signage, PA systems, and IoT devices. Used by universities, hospitals, government agencies, and large enterprises, Revolution ensures that the right people receive the right information instantly during emergencies, business disruptions, or time-sensitive operational events.

Government & DefenseHealthcareCorporate Campus

Critical Event Management

Mitel Critical Event Management (CEM) is an end to end platform for orchestrating the full lifecycle of critical events, from real time threat detection and multi channel alerting through to coordinated response workflows and post-event reporting. By integrating communications, IoT sensors, building systems, and emergency response plans into a unified operations center dashboard, CEM enables organizations to minimize response times, protect people, and maintain business continuity during any type of critical event.

Hospitals & Health SystemsClinicsAged Care

MitelHealthcare

Virtual Care Collaboration Service

Mitel Virtual Care Collaboration Service is a healthcare-purpose-built telemedicine and care coordination platform enabling clinicians, patients, and care teams to conduct secure video consultations, share clinical data, and coordinate care across departments and facilities. Integrated with Mitel's hospital communications infrastructure (nurse call, overhead paging, and secure messaging), it provides a seamless workflow from patient admission through discharge, reducing in-person contact requirements and accelerating clinical decision-making.