Privacy Policy
How PT. Suria Solusi Indonesia collects, uses, and protects your personal information.
Last updated: October 2026
PT. Suria Solusi Indonesia ("Suria", "we", "our", or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we handle information collected through our website and business interactions, in compliance with applicable Indonesian law.
Information We Collect
Information You Provide
When you contact us, request a quote, or submit an inquiry form, we collect information such as your name, work email address, company name, phone number, and the content of your message.
Information Collected Automatically
When you visit our website, our hosting and security provider automatically processes technical information such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is used only to keep the website secure and running, and to produce aggregated visitor statistics.
Cookies and Analytics
Our website does not place cookies on your device and does not use advertising or tracking cookies. We measure visits with Cloudflare Web Analytics, which does not use cookies and does not identify individual visitors. Our contact form uses Cloudflare Turnstile to block spam; it checks technical signals from your browser only for that purpose.
How We Use Your Information
Service Delivery
We use your contact information to respond to inquiries, provide quotations, arrange product demonstrations, and deliver the services you have requested.
Communication
With your consent, we may send you product updates, industry insights, event invitations, or promotional materials related to our ICT solutions. You may opt out at any time.
Legal Compliance
We process personal data where required to comply with applicable laws and regulations, including Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and any other relevant legislation.
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our systems use industry-standard encryption for data in transit and at rest.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Business inquiry data is typically retained for 3 years unless an active business relationship exists.
Third-Party Processors
We use trusted service providers that process data on our behalf: Cloudflare (website hosting, security, and visitor statistics) and Resend (delivering contact form submissions to our team by email). They process data only for these purposes and under their own data protection commitments. We do not sell your personal data to third parties.
Your Rights
Access & Correction
You have the right to request access to the personal data we hold about you and to request correction of any inaccurate or incomplete information.
Deletion & Restriction
You may request deletion of your personal data or restriction of its processing, subject to our legal obligations to retain certain records.
Withdrawal of Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, contact us using the details below.
Compliance & Governing Law
Applicable Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia, including but not limited to Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and Government Regulation No. 71 of 2019 on Electronic Systems and Transactions.
Cross-Border Data Transfers
Some of our service providers process data outside Indonesia (for example, Resend in the United States and Cloudflare through its global network). When personal data is transferred outside Indonesia, we ensure appropriate safeguards are in place in compliance with applicable data protection regulations.
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be published on this page, and the date at the top of the page shows when it was last updated.
Contact Us About This Policy
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
PT. Suria Solusi Indonesia
Gedung Gajah Unit ABC, Lantai 3 unit B4 dan B5, Jl. Dr. Saharjo No. 111, Tebet, Jakarta Selatan 12810