Virtual Care Collaboration Service

Mitel Virtual Care Collaboration Service is a telemedicine platform purpose-built for healthcare environments. It enables clinicians to conduct secure HD video consultations, share clinical data, and coordinate care workflows digitally across hospitals, clinics, aged care facilities, and telehealth services. Unlike general-purpose video calling tools, it integrates natively with Mitel hospital communications infrastructure including nurse call and overhead paging for a complete clinical workflow.

No. Patients can join a Virtual Care session directly through their web browser without downloading any application. This is particularly important for elderly patients, those with limited technical experience, and situations where a patient is using a shared or unfamiliar device. Clinicians and administrators use a dedicated web application with more advanced controls for managing the session and sharing clinical data.

Yes. Virtual Care supports multi party video sessions, enabling virtual ward rounds where a consultant, specialist, nurse, and other care team members join a patient session simultaneously. All participants can view shared clinical data and documents within the session window, replicating the collaborative environment of a physical ward round from any location.

Mitel Virtual Care integrates with EHR (Electronic Health Record) systems for clinical data display and session logging, with Mitel nurse call systems so call alerts can trigger virtual consultations, and with overhead paging for facility-wide announcements. This connects virtual consultations into the existing clinical workflow rather than creating a separate parallel process.

Yes. Mitel Virtual Care is designed to meet HIPAA compliance requirements, including end to end encryption of all video and data transmissions, session audit logging with participant identity and duration records, role-based access controls restricting patient data visibility to authorized clinical staff, and configurable data retention policies. PT. Suria Solusi Indonesia can provide detailed compliance documentation to support your privacy impact assessment process.