Mitel CMG Suite

Mitel CMG Suite is a unified presence and collaboration platform that combines telephone line state, calendar activity from Microsoft Exchange or Google Calendar, and user-set availability into a single real time view accessible from any browser. Unlike basic telephony presence, CMG tracks calendar appointments and automatically routes calls based on a person's current activity, reducing missed calls and interruptions.

No. CMG Suite is fully browser-based and requires no desktop client installation for end users. Receptionists, operators, and employees access all presence, directory, and attendant features through a standard web browser, reducing IT administration and making it straightforward to deploy across large organizations.

CMG Visit is the visitor management component of CMG Suite that handles the complete visitor lifecycle from pre-registration through departure. It provides self-registration kiosks, pre-printed badge production, automatic host notification via SMS or email, and real time occupancy tracking that doubles as an emergency evacuation list.

Mitel CMG Suite scales from 100 users in a small corporate environment to over 100,000 users in large enterprise and government deployments. It integrates with MiVoice Business, MiVoice MX-ONE, and multi vendor SIP PBX systems so organizations are not restricted to a single telephony platform.

CMG Speech IVR is an optional module within CMG Suite that uses Automatic Speech Recognition to allow callers to reach the right person by speaking a name or department rather than navigating a keypad menu. This reduces the volume of calls reaching attendants and improves first-call resolution rates by routing callers directly to the right destination.